File a Complaint or Claim

All fields marked with * are required. You will receive a confirmation email with your registration number.

Type *

Claim (Reclamo) Dissatisfaction with a product or service purchased. Complaint (Queja) Dissatisfaction with service attention or treatment, not related to the product purchased.

Full Name *

Email *

Phone

Address

Document type *

Document number *

Service or product involved *

Amount paid (S/)

Describe what happened in detail *

What resolution are you requesting? *

I confirm that the information provided is accurate and I accept that it will be processed to handle my complaint/claim.

How does it work?

This book is regulated by Law N° 29571 — Consumer Protection and Defense Code, and MINCETUR regulations for tourism service providers.

Claim (Reclamo) Dissatisfaction regarding a product or service purchased.

Complaint (Queja) Dissatisfaction with the attention or treatment received, not directly related to the product or service.

Response deadline We will respond within 30 calendar days as required by Law 29571.

Confirmation You will receive a confirmation email with your registration number.